If the issue is connection, a donation or anything that is specific to you or your
account you should first check the website.
If you cannot find a satisfactory answer there try contacting us directly via
or e-mail. We will do our best to help you.
However, if the issue is related to an in-game activity, such as quests, items or
anything else related to the game itself and apply to all feel free to create a
Ticket in-game and also to log the issue
in our bug repository on GitHub.
Some Useful Links:
We have a few rules for you to follow in order to make the server a pleasant
experience to everyone. You can check them
If you break the rules you will very likely be banned at a GM's
Please also check our Refund Policy
to avoid future issues also.
We strive to make this a happy and supporting community so anything that goes against
it is considered an infraction and subjected to a ban.
For more info please contact one of our GMs in-game or via our
Innocent or not, the best for everyone is to stay calm and use the proper procedures to make a
You can read this post on how to properly make a Ban Appeal.